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Shipping policy

All orders are shipped on Monday or Tuesday, and you can expect to receive your order within 3 days based on your location. Any order placed by 2 pm EST on Tuesday will be included in this week's shipments.

If you are located within our premium ground shipping zone (see the map on our shipping page) you will receive your order in 1-2 business days by FedEx or UPS Ground Home Delivery.

If you are located outside our premium ground shipping zone, you will receive your order within 2-3 business days by FedEx or UPS. Shipping costs will be calculated at checkout.

We do our best to keep your bison completely frozen throughout its travels; however, some of the smaller cuts may arrive partially thawed. It is completely safe and healthy to put everything in your order back in the freezer without any worry of loss of quality, or your bison should still be cold and can be enjoyed fresh. Only when the meat has returned to room temperature should you avoid refreezing.

FAILED SHIPMENT POLICY: If a shipment arrives late, the meat may be warm (i.e., above 40 degrees). In this situation, the customer must file a claim with the shipping provider. However, if the failed shipment is due to an error on the purchaser or the recipient's part (as in a gift), including but not limited to an incomplete or incorrect address given, receiver not home, special shipping instructions made at the request of the recipient, refused deliveries, or orders left out and either stolen, ruined, or damaged after delivery, we will not refund or replace the shipment.