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For Orders with Order Protection: If you purchased Order Protection at checkout, your package is protected against being lost, spoiled, or stolen during transit.
How to File a Claim: If your order arrives spoiled, is missing items, or is lost by the carrier, please submit a claim through our Claims Portal.
Resolution: Once approved, we will provide a replacement or store credit to ensure you receive your premium bison products as intended.
Fraud Prevention & Claim Verification: Because our products are perishable, all claims for spoiled or missing items must be submitted within 24 hours of the carrier’s recorded delivery time. You must include clear photographs of both the damaged product and the original packaging with a thermometer showing the internal meat temperature measured from the middle of the meat. Buck Wild Bison LLC reserves the right to deny any claim, require further investigation, or revoke future purchasing privileges if we suspect fraud, false claims, or abuse of the Order Protection program.
For Orders WITHOUT Order Protection: If you chose to opt-out of Order Protection, Buck Wild Bison is not responsible for packages that are spoiled, lost, or stolen once they have been handed over to the carrier. We will provide tracking information, but any claims for missing or damaged shipments must be handled directly with the carrier (e.g., UPS).
Packaging: Small punctures in vacuum-sealed packaging can happen when shipping frozen meat — the packaging can shift during transit, but this does not affect the safety or quality of the product itself. The meat will remain in a fully sealed insulated container that remains closed throughout transit. Because the cold chain is maintained, the product is safe to transfer directly to your freezer and consume as planned.
Perishable Goods Return Policy: As a reminder, due to the perishable nature of our products, we cannot accept returns.
You can reach us by calling +3048859991 or emailing info@buckwildbison.com. All claims will be assessed and processed at the discretion of the Buck Wild Bison LLC.