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Carriers such as UPS may experience delays in package delivery, which can become an issue due to the perishable nature of our products, particularly during hot weather conditions. If your order is delayed and arrives spoiled, lost by UPS, or stolen, we will absorb the entire cost and provide a complimentary replacement or store credit for the entire value of the order.

Any shipment in transit for 3 or more days will be considered delayed. Please note that a delay does not guarantee a replacement. The meat will only be replaced if it is warm and spoiled upon arrival. Completely thawed out meat that is still very cold is not spoiled. Please check our shipping policy for instructions on what to do if you suspect your meat is spoiled. The cost for this service is 2.5% of your entire order value.

By opting out of this protection, you are assuming the risk associated with shipping delays and agree to no chargebacks. We have absolutely no control over UPS and any delays they may cause. Consequently, we are unable to replace or refund any shipping-related issues. You are responsible for filing claims directly with the shipping service provider (e.g., UPS or FedEx). 

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Customers praised the Fresh Arrival Guarantee for protecting meat orders during shipping. Most reported items arrived frozen or semi-frozen with excellent packaging. Several shoppers successfully used the protection when delivery delays occurred, receiving prompt replacements. However, some customers experienced thawed arrivals despite the guarantee, particularly in Hawaii.

  • 5 stars: 26 (81%)
  • 4 stars: 4 (13%)
  • 3 stars: 1 (3%)
  • 2 stars: 1 (3%)
  • 1 star: 0 (0%)
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JOHNNY KACZMAREK

Great tasting bison!

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Nancy

I paid extra for the arrival and it still came half thawed. Please send fed ex next time as they do deliver in Hawaii in two days burn

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Douglas Jackson

Always nice to have this option for your customers, to make sure and to guarantee that their purchases will arrive on time and fresh.

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ROBIN KRIEGNER

Delicious meats.
Excellent service!

A
Anonymous

Everything arrived fresh, nice ice block

D
Daniel Haggart

Great

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RICKEY ZITO

great taste

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James Olson

Some came thrawed but refroze fine. Nice that the meat are vacuum pack and shipping is overnight. The meat is as expected, great. This is not our first order or our last. Thank you.

A
Anonymous

I trust that this service will protect my order no matter what happens and I don’t see anyone else offering this protection for my order, thank you Buck Wild.

A
Anonymous

Really like the products.

V
Vivian

Protection is imperative

J
John L Wathen

The meat was great. I would disappointed in the packing. The meat had thawed to a point where it could not be frozen so we had to eat it right away.

That’s the first time it’s ever happened with you guys and I hope it’s the last.

D
Dennis Merritt

Yes definitely it takes the worry out of ordering meat online. And yes I have used the shipping insurance FedEx delayed one shipment 5 day and it spoiled my order was quickly replaced at no cost and I received it promptly

A
Anonymous

So glad I had this protection. FedEx had an issue and the delivery was delayed. Had a new shipment sent within 2 days of notification.

M
Michael Rudzis

Arrived within 3 days and still frozen package very well.

W
Willard Solomon

The company fix whatever issues, you may have, fast.

M
Michael Jakicic

You need the protection if you spend a lot

J
John Jarjoura

They were thawed out when they got here. In the past they've been semi frozen when they arrived.

R
Randal Tipton

The steaks were delicious

R
Richard Chamberlain

the bundle had ribeye ny strip and filet mignon i tried all 3 the filet was best of all 3 cuts i will order another bundle soon.

A
Anonymous

Good quality flavor, tenderness nd marbling. Salt and pepper, grill
and enjoy!

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Robert Hendrix

It's a good thing if it works properly.I just couldn't need it to work.So the people at buck wild helped me

B
Brad

They ship quick, and the packaging is great
It arrived on time early even
The meat looked great and tastes even better
Can't wait to order again

M
Marie Grace Brabandt

I like the protection I wish we didn't have to pay for it. My order did arrive perfectly. Thank you.

R
Richard Fields

Outstanding meat. Only problem was, I order4 bison filet mignon. Only 3 arrived. However, the dude working customer service was on it in a flash to compensate for the problem.

C
C.P.

Very fresh

A
Anonymous

Great

A
Anonymous

The bison brisket was delicious

J
Jonathon from Florida

Everything was packed well and received rock solid frozen.

M
Mike

loved it

J
John W. Johnson

Expeditious

B
Brian Edwards

Great quality